School Refuser - The Blog

Monday, 11 May 2020

Shout - a 24/7 UK crisis text service available for peoplewho feel they need immediate support

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better..
Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.
Shout exists in the US as ‘Crisis Text Line’, but this is the first time the tried and tested technology has come to the UK.
The anonymised data we collate gives us unique insights into mental health trends to help improve people’s lives.

If you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258.

If your life is in imminent danger, please call 999.
Shout can help with urgent issues such as:
  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship challenges
Shout is particularly busy right now with young people who are experiencing anxiety over the lifting on Lock Down and what this might mean about returning to school

For information on how the service works, see: